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To quickly scale your customer service organization, you need to continuously rethink how to best provide support, what kind of people and skills you need, and how you’re going to organize it all. That’s what…

Zendesk CX Trends research finds that companies must prepare for AI’s massive impact on how support is delivered to customers. It’s clear that we’ve entered a new era in artificial intelligence, and companies around the…

44% of iOS users and 91% of Android users opt in to push notifications, * making them the #1 external channel for marketers to encourage app engagement and long-term customer retention But creating the perfect…