Zylker PowerHouse is an electronic store based out of New York. It also runs its sales online. Its products range from mobile phones and laptops to microwave ovens and washing machines. Recently, one of their customers tweeted her feedback on the customer service provided by the company.
With constant developments in technology, customers are more in control of their choices than ever before. The number of platforms where they can voice their praises or express their dejection is large. Many customers take to social media to express themselves, and what they say can make or break a brand
If a customer puts up a comment (like in the image above) on any social media platform, the company’s website, or any platform for that matter, it can have a terrible impact on the business. Besides, no business can run if their customers are unhappy. It is, therefore, crucial for any organization to put in extra effort to make their customers feel connected to the brand and ensure they exceed their expectations by building long-lasting, memorable relationships. This will also help in customer retention
What does the term customer relationship mean?
Customer relationship refers to the interactions and communication between businesses and their customers that work towards forming a strong association between the two parties. It encompasses all the aspects of the customer’s experience from the point of initial contact. In order to ensure your business builds trust, it is important to maintain proactive communication and build solid relationships. Let us try to understand the different strategies a business needs to follow in order to build said relationships
• Practice consistent and proactive communication as a priority
• Understand what your customers value the most and empathize with them
• Use modern technology to your advantage and ensure fast support.
• Take customer feedback seriously
• Make irresistible offers.
• Prioritize personalized relationships.
• Reward loyalty.
• Focus on customer satisfaction.
• Adapt to their pace.
